From Standard Support to 24/7 Enterprise SLAs
Flexible support tiers, comprehensive documentation, and expert technical assistance for your email security infrastructure
OpenEFA provides enterprise-grade email security with flexible licensing options. The Standard Edition includes all core spam filtering, phishing detection, and email security features.
These support tiers are designed for organizations that need guaranteed response times, priority security patches, professional services, and enterprise-grade support. Whether you're an MSP managing dozens of clients or an enterprise requiring 24/7 coverage, we offer flexible options to match your needs.
Our support subscriptions ensure you get the most from your OpenEFA deployment with expert assistance when you need it.
| Feature |
Starter
$99/domain/year |
Basic
$199/domain/year |
Standard
$399/domain/year ⭐ MOST POPULAR |
Premium
$799/domain/year |
|---|---|---|---|---|
| Core Features | ||||
| Full spam filtering functionality | ✅ | ✅ | ✅ | ✅ |
| Advanced phishing detection | ✅ | ✅ | ✅ | ✅ |
| BEC (Business Email Compromise) protection | ✅ | ✅ | ✅ | ✅ |
| Multi-language detection & filtering | ✅ | ✅ | ✅ | ✅ |
| Recipient verification | ✅ | ✅ | ✅ | ✅ |
| Web-based quarantine management | ✅ | ✅ | ✅ | ✅ |
| Updates & Patch Access | ||||
| Critical security patches | 30-day delay | Same-day | 4-hour | 2-hour |
| Feature updates | Quarterly | Quarterly | Monthly | Weekly/On-demand |
| Enterprise repository access | — | ✅ | ✅ | ✅ |
| Beta feature access | — | — | — | ✅ |
| Support & SLA | ||||
| Support channel | Email support | Email ticket system | Email ticket system | Email + Phone |
| Support tickets per year | — | 3 tickets | 10 tickets | Unlimited |
| Response time SLA | No SLA | 1 business day | 4 hours | 2 hours (critical) |
| Remote assistance (SSH/screen share) | — | — | ✅ | ✅ |
| 24/7 emergency support | — | — | — | ✅ |
| Dedicated support engineer | — | — | — | ✅ |
| Professional Services | ||||
| Documentation & knowledge base | ✅ | ✅ | ✅ | ✅ |
| Configuration best practices | — | ✅ | ✅ | ✅ |
| Quarterly configuration review | — | — | ✅ | ✅ |
| Priority bug fixes | — | — | ✅ | ✅ |
| Custom module development consultation | — | — | — | ✅ |
Save significantly when protecting multiple domains:
| Number of Domains | Discount | Basic Price | Standard Price | Premium Price |
|---|---|---|---|---|
| 1-4 domains | Standard pricing | $199 | $399 | $799 |
| 5-9 domains | 20% off | $159 | $319 | $639 |
| 10-24 domains | 30% off | $139 | $279 | $559 |
| 25+ domains | MSP Pricing | Starting at $99/domain - Contact sales | ||
Volume discounts apply to annual subscriptions only. All prices are per domain per year.
Enhance your OpenEFA deployment with professional services:
No contract required - Pay-as-you-go emergency support:
Perfect for one-off emergencies without a support contract
Complete installation and configuration by our experts:
Seamless migration from your existing spam filter:
4-hour intensive training covering:
Monthly executive-level reports:
Comprehensive compliance support:
24/7/365 emergency incident response (Premium only):
Basic tier: After using your 3 tickets, you can purchase additional tickets for $99 each, or upgrade to Standard for the remainder of your subscription term (prorated pricing).
Standard tier: After 10 tickets, additional tickets are $75 each, or upgrade to Premium (prorated).
Security patches address vulnerabilities, exploits, and critical bugs. These are time-sensitive and released as needed.
Feature updates include new functionality, module enhancements, performance improvements, and non-critical fixes. These follow the schedule based on your tier.
Example: A zero-day phishing technique would trigger an emergency patch (2-hour for Premium, 4-hour for Standard, same-day for Basic, 7-day for Starter). A new dashboard widget would be a feature update (weekly for Premium, monthly for Standard, quarterly for Basic/Starter).
Comprehensive guides, tutorials, and technical documentation to help you get the most out of OpenEFA.
Complete installation documentation covering:
Get up and running in minutes:
Fine-tune OpenEFA for your needs:
Common issues and solutions:
Harden your deployment:
Integrate OpenEFA with your tools:
Join thousands of OpenEFA users on our community forum. Search existing topics, ask questions, and share your configurations.
Paid support subscribers get access to our knowledge base with 200+ articles, video tutorials, and direct access to our technical team.
All prices are in USD. Annual subscriptions only. Prices exclude applicable taxes. Volume discounts applied automatically at checkout. Enterprise custom pricing available for 500+ domains. Subscriptions auto-renew annually unless cancelled at least 7 days before renewal date.
Subscriptions provide access to software updates, enterprise repositories, support services, and guaranteed patch immediacy.
Last Updated: October 31, 2025 | Version: 1.0